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International Business Customer Service Representative

Columbia, MD

The International Business Customer Services Representative will report to the Head of International Business with a dotted line to the Logistics Manager. This role will focus on delivering top-of-the-line customer support to Certis Biologicals' international business customers. 


Duties and Responsibilities:

  • Be the first point of contact for customers sending in new orders or reaching out to Certis Biologicals for inquiries and status updates.
  • Maintaining up-to-date price list, payment terms, and packaging requirements for each customer in the system.
  • Creating new customer accounts in the ERP, coordinating with finance for all credit check paperwork.
  • Ensuring any new orders are in the plant planner's schedule/S&OP master database.
  • Coordinating with packaging and labels department to prevent delays/slippages and to highlight any new changes.
  • Coordinating with the logistics manager to receive shipment status and be the point of communication with the customers.
  • Be the recipient for all web/social media inquiries that then get passed on to all relevant sales/field development persons in the international business team for prompt action.
  • Be the internal coordinator for promotional material and samples dispatches/printing/inventory etc.
  • Assist the international business managers with data mining from ERP/external sources.
  • Comfortable with MS Office (Excel, PowerPoint, Word) and willing to learn the new ERP system.

Important Personality Attributes For This Role

  • Respectful, cheerful, and professional communicator.
  • Team player: Ability to seamlessly work with multiple internal and external stakeholders.
  • Comfortable working with international customers in over 50 countries.


  • Strong analytical, interpersonal, and communication skills.
  • Highly detail-oriented position with strong organizational abilities.
  • Ability to anticipate and analyze problems, document issues, and recommend solutions.


  • High school diploma required
  • 2 years of experience in a customer service environment is preferred.
  • Bilingual is a plus but not required

The ideal candidate will have leadership, adaptability, and organizational skills with potential for future advancement into positions of greater responsibility for the company’s long-term strategic growth.

Position is located at the company’s headquarters in the suburban Baltimore/Washington region.

Certis provides health benefits, a 401(k)-retirement plan with company matching contributions, and a performance-based annual bonus opportunity in addition to base salary.

Certis Biologicals is an Equal Opportunity Employer.


Human Resources


Certis USA, L.L.C
9175 Guilford Road, Suite 175
Columbia, Maryland 21046