International Business Customer Service Representative
The International Business Customer Services Representative will report to the Head of International Business with a dotted line to the Logistics Manager. This role will focus on delivering top-of-the-line customer support to Certis Biologicals' international business customers.
Duties and Responsibilities:
Be the first point of contact for customers sending in new orders or reaching out to Certis Biologicals for inquiries and status updates.
Maintaining up-to-date price list, payment terms, and packaging requirements for each customer in the system.
Creating new customer accounts in the ERP, coordinating with finance for all credit check paperwork.
Ensuring any new orders are in the plant planner's schedule/S&OP master database.
Coordinating with packaging and labels department to prevent delays/slippages and to highlight any new changes.
Coordinating with the logistics manager to receive shipment status and be the point of communication with the customers.
Be the recipient for all web/social media inquiries that then get passed on to all relevant sales/field development persons in the international business team for prompt action.
Be the internal coordinator for promotional material and samples dispatches/printing/inventory etc.
Assist the international business managers with data mining from ERP/external sources.
Comfortable with MS Office (Excel, PowerPoint, Word) and willing to learn the new ERP system.
Important Personality Attributes For This Role
Respectful, cheerful, and professional communicator.
Team player: Ability to seamlessly work with multiple internal and external stakeholders.
Comfortable working with international customers in over 50 countries.
Strong analytical, interpersonal, and communication skills.
Highly detail-oriented position with strong organizational abilities.
Ability to anticipate and analyze problems, document issues, and recommend solutions.
High school diploma required
2 years of experience in a customer service environment is preferred.
Bilingual is a plus but not required
The ideal candidate will have leadership, adaptability, and organizational skills with potential for future advancement into positions of greater responsibility for the company’s long-term strategic growth.
Position is located at the company’s headquarters in the suburban Baltimore/Washington region.
Certis provides health benefits, a 401(k)-retirement plan with company matching contributions, and a performance-based annual bonus opportunity in addition to base salary.
Certis Biologicals is an Equal Opportunity Employer.